Privacy Policy

At Riwa Store, we collect different types of information to provide and improve our services. The information we collect includes:

• Personal Information: Name, email address, phone number, shipping address, and billing information
• Account Information: Login credentials, purchase history, and account preferences
• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, products viewed, time spent on site, and interaction with features
• Location Data: General location based on IP address and precise location when permitted

We collect information when you create an account, make a purchase, sign up for our newsletter, participate in surveys, or interact with our customer service.

We use the information we collect for various purposes, including:

• Processing Transactions: To complete purchases, deliver products, and provide after-sales support
• Account Management: To create and maintain your account, authenticate users, and personalize your experience
• Communication: To send order confirmations, shipping updates, promotional offers, and respond to inquiries
• Improving Our Services: To analyze usage patterns, troubleshoot technical issues, and enhance website functionality
• Marketing: To deliver personalized product recommendations and targeted advertisements

We may share your information with the following parties:

• Service Providers: Payment processors, shipping companies, and IT service providers who help us operate our business
• Business Partners: Manufacturers and suppliers when necessary to fulfill orders or warranty claims
• Legal Authorities: When required by law, court order, or to protect our rights or the safety of others
• New Owners: In case of merger, acquisition, or sale of all or part of our business

We do not sell your personal information to third parties. Any shared information is provided only to the extent necessary for the intended purpose.

We implement various security measures to protect your information:

• Secure Socket Layer (SSL) technology for encrypted data transmission
• PCI DSS compliance for payment processing
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on data privacy and security practices

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality (e.g., staying logged in, shopping cart)
• Analytical Cookies: Help us understand how users interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activities across websites to deliver personalized ads

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request details of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Limit how we use your information
• Portability: Receive your information in a structured, machine-readable format
• Objection: Opt-out of certain uses, particularly for marketing

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

If you believe we may have collected information from your child, please contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a revised "Last Updated" date
• Sending an email notification to users with registered accounts
• Displaying a notice on our website before the changes take effect

Your continued use of our services after the changes have been posted constitutes your acceptance of the revised Privacy Policy.