Return & Exchange Policy

At Riwa Store, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer easy returns within:

• 14 days for most electronics and accessories
• 7 days for smartphones, tablets, and wearables
• 30 days for home appliances

All returned items must be in their original condition with all packaging, accessories, manuals, and warranty cards included.

Need a different model or color? Our exchange process makes it simple:

1. Visit any Riwa Store location or initiate an exchange request online
2. Present your invoice and the product with all original packaging
3. Our team will verify the condition of the returned item
4. Select your new product
5. Pay the price difference (if applicable) or receive store credit

Exchanges are subject to the same time periods as our return policy. All exchanged items must be in their original condition.

The following items cannot be returned or exchanged unless they are defective:

• Customized or personalized products
• Software and digital products with broken seals
• Memory cards, USB drives, and storage devices
• Earbuds and headphones (for hygiene reasons) once opened
• Products marked as non-returnable at the time of purchase

For defective products covered under warranty, please refer to our Service & Warranty page.

Refunds are processed according to your original payment method:

• Credit/Debit Cards: 5-7 business days
• Bank Transfers: 7-10 business days
• Cash Payments: Immediate refund in-store or store credit
• Payment Plans (Tabby/Tamara): Processed according to provider's policy

Shipping charges and installation fees are non-refundable unless the return is due to a defective product or our error.