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Location IconDeliver to Dubai, Deira city center

Service & Warranty

Riwa Store is committed to providing excellent after-sales service and comprehensive warranty coverage for all your electronic products.

Product Warranty Coverage

All products purchased from Riwa Store come with manufacturer's warranty. The warranty period varies by product category:

  • Smartphones and Tablets: 1-2 years (brand dependent)
  • Laptops and Computers: 1-3 years
  • TVs and Home Appliances: 1-5 years
  • Audio Products: 1-2 years
  • Accessories: 3-12 months

The warranty covers manufacturing defects and hardware malfunctions that occur under normal use conditions.

Service Process

Our streamlined service process ensures your products get the care they need with minimal hassle:

  1. Submit a service request online or visit any Riwa Store location
  2. Our technicians will diagnose the issue
  3. For warranty-covered issues, repairs will be processed at no cost
  4. For out-of-warranty services, we'll provide a detailed quote for your approval
  5. Track your repair status online or via our support team
  6. Receive notification once your product is ready for pickup or delivery

Most service requests are completed within 7-14 business days depending on parts availability.

Authorized Service Centers

Riwa Store partners with authorized service centers across the UAE to ensure your products receive expert care:

  • Dubai: Deira City Center, Mall of Emirates
  • Abu Dhabi: Yas Mall, Abu Dhabi Mall
  • Sharjah: Sahara Center
  • Ajman: City Center Ajman

All service centers are equipped with state-of-the-art diagnostic tools and staffed by certified technicians to handle repairs for all major brands.

Extended Warranty Options

Protect your investment for longer with Riwa's Extended Warranty Program:

  • +1 Year Extension: From AED 199
  • +2 Year Extension: From AED 349
  • Premium Coverage (includes accidental damage): From AED 499

Extended warranty can be purchased within 30 days of your product purchase. Visit our Extended Warranty page to learn more.

Frequently Asked Questions

What is covered under the standard warranty?

Standard warranty covers manufacturing defects and hardware failures that occur during normal use. It does not cover physical damage, liquid damage, or issues caused by unauthorized modifications.

How do I check my warranty status?

You can check your warranty status by logging into your Riwa Store account, entering your product serial number on our warranty verification page, or by visiting any of our retail locations with your purchase receipt.

Do I need to register my product for warranty?

While most products automatically activate their warranty at purchase, we recommend registering your product on our website to streamline future service requests and receive important product updates.

What documents do I need for warranty service?

Please bring your purchase invoice/receipt, warranty card (if provided), and a valid ID. If you purchased online, having your order number handy will help expedite the process.

Will I get a replacement while my product is being serviced?

We offer loaner devices for select premium products during the service period, subject to availability. This service is complimentary for Riwa Premium members and available for a nominal fee for other customers.

Need Assistance with Your Product?

Our service team is ready to help you with any warranty questions or service requests.

Contact Service Team