Terms & Conditions

Welcome to Riwa Store. By accessing and using our website and services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies referenced herein.

• These terms govern your use of riwastore.com and all related services
• By creating an account, making a purchase, or using our services, you agree to these terms
• We reserve the right to update these terms at any time, with changes effective upon posting
• Continued use of our services following any changes constitutes acceptance of those changes

If you do not agree with these terms, please do not use our website or services.

Creating and maintaining an account with Riwa Store comes with certain responsibilities:

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate our terms
• One person may maintain only one active account

When placing an order with Riwa Store, the following terms apply:

• Order Acceptance: All orders are subject to acceptance and availability
• Pricing: All prices are in AED and include VAT; prices may change without notice
• Payment Methods: We accept credit/debit cards, bank transfers, and other methods as indicated at checkout
• Order Verification: We may verify orders for security purposes before processing
• Incorrect Pricing: If a product is incorrectly priced, we reserve the right to cancel the order

By completing a purchase, you agree to pay the full amount specified at checkout, including product costs, taxes, and any applicable shipping fees.

Our delivery and shipping terms include:

• Delivery Areas: We deliver throughout the UAE; delivery to some remote areas may take longer
• Delivery Timeframes: Standard delivery takes 1-3 business days; exact timeframes are provided at checkout
• Shipping Fees: Orders above AED 200 qualify for free standard delivery; otherwise, fees apply
• Order Tracking: Tracking information will be provided via email and SMS
• Failed Deliveries: After two failed delivery attempts, orders may be returned to our warehouse

Our return and refund policy includes these key points:

• Return Eligibility: Most products can be returned within 14 days of delivery (7 days for smartphones/tablets, 30 days for home appliances)
• Return Condition: Products must be unopened, undamaged, and in original packaging with all accessories
• Refund Processing: Refunds are processed within 7-14 business days after receiving the returned item
• Non-Returnable Items: Certain items like personalized products, digital downloads, and opened software are not eligible for return
• Refund Method: Refunds are issued to the original payment method used for the purchase

For complete return and refund details, please refer to our Return & Exchange Policy.

All content on the Riwa Store website, including text, graphics, logos, images, audio, video, and software, is the property of Riwa Store or its content suppliers and is protected by international copyright laws.

• You may not reproduce, distribute, modify, or create derivative works from any content
• You may not use any automated systems or software to extract data from our website
• The Riwa Store name, logo, and all related product and service names are trademarks of Riwa Store
• Third-party trademarks displayed on our website are the property of their respective owners

Any use of our intellectual property without express written permission is strictly prohibited.

To the fullest extent permitted by law, Riwa Store shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or other intangible losses
• Damages resulting from unauthorized access to your account
• Damages resulting from interruptions or errors in our services
• Damages related to products purchased through our website

Our total liability for any claims arising from or related to these terms shall not exceed the amount paid by you for the product or service that is the subject of the claim.